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All SHIMMER G products are eligible for a lifetime free replacement service for any defects not caused by human error, with no time limit. You can bring the defective product along with the receipt to the store for a free exchange, or you can mail it back to us, and we’ll send you a brand-new product.
1. Once you place your order, we’ll ship it from the nearest store to your delivery address within 2-5 days. If you’d prefer to pick it up, just let us know in advance or reach out to customer service.
2. Please understand that we can’t accept returns or refunds without reason after your order is placed.
3. We take great care in checking and packaging each product before it’s shipped. If you happen to receive a product with any defects, please don’t hesitate to contact our customer service or visit your nearest store. We’re committed to ensuring your satisfaction!
4. After receiving your order, please confirm that there are no quality issues with the product, as we do not support returns or refunds. Please note that all jewelry items are for personal use and cannot be resold.
